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Once we have all the information we need to process your application we will write to you to tell you if you will get benefit or not. You can view a breakdown of your benefit award online.
It is important you check the letters we send and your online account carefully, if you think we have made a mistake you need to let us know immediately.
If there is anything you don’t understand you can ask us to explain in more detail but you must do this within one month of the date of the letter we send to you.
Housing Benefit is paid by your council as follows:
The Local Housing Allowance scheme has a range of safeguards to protect the interests of tenants and landlords. For example, we can make direct payments to a landlord where the tenant is 8 weeks or more in arrears with their rent, and vulnerable tenants can have their Housing Benefit paid directly to their landlord. Please refer to the Dorset Authorities Safeguards for tenants and landlords document.
If you qualify for Housing Benefit, we will normally pay your benefit from the Monday following the day your completed claim form is received.
If you, or your partner, are of state pension credit qualifying age and qualify for Housing Benefit, we can backdate your benefit up to 3 months before the date your claim is received (as long as you were entitled to benefit for that period). We do not need to know why you did not claim sooner to backdate your benefit. For us to work out how much benefit you will be entitled to, you need to give us proof of your income, savings and rent for the period you want to claim.
If you have a good reason for not claiming Housing Benefit earlier, you can ask us to consider backdating your claim.
If you think you have a good reason for making a claim late, you should tell us in writing straight away. You must tell us the period you want to backdate your Housing Benefit for and tell us why your claim is late.
Housing Benefit can only be backdated for one month from the date this request is made, and
Not knowing you could claim Housing Benefit is not normally considered to be "good cause".